*Please read this carefully before sending us any products for return or exchange. All returns must be approved by submitting the RMA form referenced below and shipped to the appropriate return address. Unapproved returns which are received may not be processed.
30 Day No Hassle Returns
If you are not satisfied with your purchase from HolidayLEDs.com for any reason you may return it for a full refund within 30 days of the date of purchase--no questions asked and NO RESTOCKING FEES*. Product must be in new, unopened and resellable condition.
*A restocking fee of 15% applies to all orders of $1000 or more (excluding shipping); wholesale orders; or other orders placed at a price below retail price unless purchased during an advertised sale, promotion or other discount program.
Rope Light Returns
Custom cut LED rope light may not be returned unless it is defective upon receipt. Full spools which are uncut and in new condition may be returned pursuant to the 30 day return policy.
We do not process exchanges. However, if you are not satisfied with your order you may return it pursuant to our 30 day return policy and place a new order for a different product.
Packing & Shipping Errors
While we try our best, we are not perfect and occasionally we make mistakes. If you receive your order and did not receive what you ordered because of a packing or shipping error that we made please notify us immediately and we will correct the error at our expense. We will send you a shipping label to return the product to us and will ship you a replacement order.
Product Which is Defective Upon Receipt
While we experience a very low product defect rate, occasionally our customers receive a product which is defective or damaged upon receipt. If you receive your order and one or more of the items you ordered is damaged or defective upon receipt please notify us immediately but no later than 30 days from the date you received your order and we will send you a replacement at our expense. In most cases, we will send you a shipping label to return the defective product to us before we ship a replacement.
How to Initiate a Return
If you would like to initiate a return, please complete the Return Merchandise Form. Once you submitted the Return Merchandise Form we will review it and send you an email approving or denying your return. The completed form will be emailed to you and must be printed out and included with your return. If you would like assistance with your return please contact us and we can assist you in initiating the return process.
If you have any questions about our return policy please feel free to call us at 1-866-492-4330 or email email@example.com.